Critical Incident planning
What's it about
Critical Incident Planning is about having a framework that builds the resilience of your people and by doing that, building the resilience of your company. Different organisations have different needs - factors such as size, business model and environmental factors will play a part. Our approach is therefore tailored to you.
Simplicity and not layered in complexity is key.
There are foundation modules which are designed to quickly get you up and running and to be more confident to deal with those critical incidents that have a likelihood of disrupting your people and business.
What's your plan for dealing with critical incidents ? - Because HOPE is not a plan and not a good business strategy for critical incident management.
Together we will look at critical incident readiness from a end to end business perspective. People safety - communication - safeguard brand and assets - recovery - debrief - learn - develop resilience.
Why the need
Because forward thinking organisations know the benefit of planning for the uncertain. "Stuff" happens and its the pre planning that will see you be more resilient and recover. We also support with bespoke training for critical incident readiness.
What kind of Incidents
Lets discuss and co design this with you by having a close look at your business. You will already have a strong idea of what you want to mitigate if you are reading this page. Place your people at the core and centre of the critical incident management plan and from here build capacity across these areas - Resilience - Readiness - Response and Recovery.
Through the life cycle of new or established organisations it's is almost certain that you will face any number of incidents that could be categorized as critical;
- Natural disaster on a scale of disruption, destruction, evacuation or staff injury
- Dealing with aggressive customers with the potential for violence
- Serious workplace injuries
- Violent criminal offending - ie Robbery
- Business disruption - due to criminal offending in proximity
- Emergency evacuations - fire - bomb threats
- Any situation requiring immediate lock down of premises and staff
- Threats and intimidation
- Bullying and harassment
- Adverse media attention
- Internal theft or fraud
If you want to be on the front foot then lets discuss putting together a critical incident management framework for your team. We don't believe in bogging you down with policy and procedure. We believe in a critical incident response framework that is pragmatic, flexible in response and that is supported by leader led conversations to ensure that readiness and response actions are spoken to regularly in team meetings. This then builds your resilience.
All of the above has happened in NZ before and impacted thousands of people and businesses. It will happen again. Whats the likelihood of it happening to you. If you and your staff have these concerns, then that's their reality. The decision is yours if you want to put in place some level of mitigation. Good critical incident management planning is what good employers do - its helps safeguard their people.