Why does chaos always seem to reign in crisis ?
Crisis: Any event that is going (or is expected) to lead to an unstable and dangerous situation affecting an individual, group, community, or whole society. (wiki definition).
Chaos reigns, because you were caught unaware. You didn't think it could or might happen. What's worse though, is if you thought it might happen, but you didn't think, plan or train to its occurrence. You reduce the impact of the crisis by being in the moment before it has arrived.
Quite simply, this is about the right amount of preparation and planning for your organisation and the industry you are in. And in terms of the planning , we are not talking about pages and pages of organisational SOP's that sit buried within digital directories or paper archives. In the critical moment it will never be on hand and chaos will come to the table.
Have some "what if conversations' around risk and crisis that may effect your business. Ensure your framework assigns roles and responsibilities and provides good leadership. And here's the important part, test your response as part of regular training.
As individuals, organisations and communities we will always continue to face critical incidents at some point in our lives, and in our working careers. In a business context, the likelihood of natural disasters, business infrastructure failure, criminal offending such as robbery or exposure to workplace violence and industry accidents is real and the consequence is potentially huge.
There's a reason why businesses in Christchurch are now more likely to be in a better place to deal with natural disasters. It's because they have been through New Zealand's worst series of devastating earthquakes. They were tested. Some were found wanting in terms of response and they now have better response systems in place. Evacuation, accounting for staff staff, business continuity plans etc. Proximity does matter, it makes it more real. However with a bit of robust conversation, you can work through these incidents prior to them occurring and replace chaos with confidence.
Replace chaos with confidence
Critical incident management doesn't need to be complex or expensive to put in place. The opposite can be true and it builds your organisational and people resilience. Bring simplicity. Have some "what if conversations" and understand where your gaps are. Develop a response framework, work up some "plans on a page" and put them into the hands of the people that need them. Then train.
Contact us @ QRisk if you need a bit of help with steering this inside your organisation. We will bring our simplistic and proven approach to ensure your business has "confidence in crisis" and that chaos doesn't have a seat at the table.